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This topic contains 7 replies, has 4 voices, and was last updated by  Support Team 2 months ago.

  • Author
    Posts
  • #5301

    Brandon R
    Participant

    I keep get an error message when trying to upload my picture to my profile. Any suggestions?

  • #5326

    Support Team
    Moderator

    Hi Brandon,

    Welcome to Polyamory Dating website smile

    Thanks for your question.

    Please try to upload an image at resolution of 200 X 200 pixels at least.

    Let me know if you’re still encountering issues.

    Many thanks.

  • #5334

    STEPHEN WELCH
    Participant

    Getting a forbidden error when uploading a profile photo. 596 KB size

  • #5340

    Support Team
    Moderator

    Hi Stephen,

    What is the resolution of your image?

    Could you try to upload an image at resolution of 200 X 200 pixels at least?

    If it doesn’t work please send us your image and we will upload for you.
    hello (AT) polyamory.dating

    Many thanks.

  • #5363

    Support Team
    Moderator

    Update: There is a bug ‘forbidden error’ with uploading images with mobile devices.

    We will investigate this issue and let you know as soon as possible.

    Meantime, you can upload images from your desktop computer.

  • #5392

    Support Team
    Moderator

    Hi all,

    We have fixed the issue and now you can upload images from your mobile devices.

    Thanks.

  • #5637

    Marcia Everett
    Participant

    None of my photos seem to be acceptable, do you offer any that I could use for my banner?

  • #5702

    Support Team
    Moderator

    Hi Marcia,

    Which error message you get?

    Alternatively, you can send us your photo(s) and we will upload for you.
    hello (AT) polyamory.dating

    Thanks for your help smile

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